According to a recent McKinsey report, government services still lag private sector services when it comes to “customer-experience-satisfaction.” However, data is helping government reimagine how services are delivered in the digital era. AI, automation, and customer journey analytics can turn data into powerful building blocks of understanding the customer experience (CX). The challenge will be doing it amid a proliferation of dat...

Data comes from many sources, data definitions, variations in data, different systems, and from many users. It is important to gather and identify data from a multitude of sources to explore data patterns and data trends to be used for forecasting, planning, future strategies, innovation, research, and others that are not affected by fluctuations, repeated sequencing over fixed periods of time, unexplained random variances, and much more. Ever...

This Summit is now in it’s fifth year and is produced in partnership between ACT-IAC and the HIMSS NCA Chapter. With transitions occurring in healthcare, are you wondering what changes are being planned for the future, in 2022, 2025, 2030 and beyond? Healthcare landscape is ever-changing. From the many articles written, healthcare in the next five to ten years will be delivered through integrated ecosystems that include updated policies,...

Chief Information Officers (CIOs) are the stewards of a new type of currency – Data. For data to achieve its maximum value, we should look at the role of the CIO and the processes he/she oversees similarly to how we hold Chief Financial Officers (CFOs) and even Chief Executive Officers (CEOs) accountable for an organization’s finances. There will be two parts of the webinar: The first will be a conversation with government data exe...

DescriptionRobust, accurate, timely, structured, and relevant data that provides a unified view is a necessary requirement for sound business strategy. Agencies and industry alike need to know how to identify and match, correct, implement identity rules, enforce adoption of taxonomies and analytics and reference data while also establishing and communicating information policies and mechanisms to ensure effective data use with policies, rules,...

USPTO CIO Jamie Holcombe and Product Line Leaders to update industry on the progress of modernization efforts and its Agile transformation along product lines. To satisfy new customer demands, the United States Patent and Trademark Office (USPTO) embarked on an organizational transformation to change how they deliver enterprise IT. This journey encompasses the New Ways of Working (NWOW) and new, scaled Agile practices with a focus on customer...

The COVID-19 has been an accelerant for innovation and modernization. The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world. Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and relia...

Overview: As stated in the Office of Management Budget, Memo-19-16, Shared Services will create efficiencies and optimize the workforce by shifting resources to higher value work and reducing duplication across agencies. The President's Management Agenda (PMA) identifies Cross-Agency Priority (CAP) goals to target those areas where multiple agencies must collaborate to effect change and report progress. This is the fifth Summit being held on S...

As you move from on-prem to cloud infrastructures, a good portion of your time will now be spent analyzing and consolidating cloud spend. It’s easy to get the cloud bills, but when you have to dive into the millions of line items and use the data to make informed cloud decisions and communicate this to business stakeholders that don’t really understand the TCO of cloud spend, chaotic decision-making can happen. We’ll walk thr...

Outdated technologies, piles of paperwork, lengthy business processes, frustrated stakeholders, difficult to use systems, and complex government mandates are just a few reasons motivating federal agencies to modernize. Many government processes have adapted to the underlying IT systems, and consequentially over time, become brittle and inefficient. Agencies are trying to not only modernize their IT systems but fundamentally redefine their busi...